Step into a leadership role where every day brings the energy of live performance and the buzz of a full house. As our Event and Ticketing Team Leader, you’ll oversee the delivery of seamless, memorable experiences for audiences at the Municipal Theatre. From ticketing services and front-of-house operations to ensuring compliance and smooth event delivery, you’ll be at the centre of making our Theatre one of Napier’s premier cultural venues.

This is a 12-month fixed term opportunity to lead a dedicated team, build strong relationships with promoters and community groups, and drive audience growth. You’ll actively monitor ticket purchasing patterns and respond with targeted digital campaigns, using social media and other online tools to engage audiences and boost sales. With your eye for detail, customer-first mindset, and ability to juggle competing priorities, you’ll bring both operational oversight and fresh, creative ideas to a role where no two days are the same.

Te Āheinga - The Opportunity

• Lead the day-to-day delivery of ticketing and front-of-house operations for Napier’s Municipal Theatre.
• Oversee the smooth running of events, ensuring logistics, safety, and service excellence are consistently met.
• Drive audience growth by analysing ticket purchasing patterns and implementing targeted digital campaigns, promotions, and partnerships.
• Support marketing initiatives, CRM systems, and digital platforms to enhance engagement and create seamless audience experiences.
• Provide leadership, coaching, and direction to a motivated ticketing and FOH team.
• Gain invaluable venue management and leadership experience in this 12-month fixed term role.

He kōrero mōhou - About You

• Experienced in event or venue management, with a background in ticketing or front-of-house operations.
• A confident leader who can motivate, support, and get the best out of staff and volunteers.
• Skilled at using ticketing and CRM systems, with the ability to pick up new tech quickly.
• Organised and detail-focused, with the ability to manage multiple priorities under pressure.
• Customer-focused, with strong communication and relationship-building skills.
• Comfortable with financial processes including contracts, settlements, and reconciliations.
• Passionate about the arts, culture, and creating outstanding audience experiences.

Ngā painga mōhou - What we Offer

• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a fixed-term position covering parental leave from November 2025 to December 2026, with the possibility of an earlier end date should the incumbent return to work sooner.

You will work 40 hours per week with some flexibility required in your pattern of work depending on the requirements of the events on site. You will be based at the Municipal Theatre in Napier.

The annual salary package for this role is between $84,600-$99,500 (including KiwiSaver), with the final offer depending on your skills and experience. 

Applications for this role close on 20 October 2025, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person. Please do not delay in making your application.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including drug testing, with some roles requiring health screening). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Event & Ticketing Team Leader