We’re searching for two dynamic and persuasive Visitor Experience Team Members to join our small but mighty crew at the National Aquarium of New Zealand for the upcoming summer season (a seven-month contract, with the potential to extend into the winter season for the right superstar).

If you're a natural connector who thrives on sparking curiosity and turning interest into bookings — someone who transforms a tour into an unforgettable experience and a one-time visitor into a loyal customer — this is your moment.

Te Āheinga - The Opportunity

• Leading engaging Aquarium tours that not only educate and inspire but actively promote premium experiences, encouraging visitors to explore more and stay longer.
• Confidently up-selling guided experiences, exclusive behind-the-scenes opportunities, and conservation-based activities, tailored to the interests of each visitor.
• Delivering touch table activities and themed talks that double as memorable learning moments and promotional opportunities.
• Tracking and reporting on visitor engagement, identifying trends and opportunities to improve sales performance.

He kōrero mōhou - About You

• You’ll bring a strong background in sales and customer-facing roles. You know how to close a sale and up-sell with tact and enthusiasm.
• You’re a high-energy performer with the dramatic presence to captivate audiences, physical stamina for dynamic engagement, and the persuasive confidence to steer conversations toward premium, value-added experiences.
• Availability to work 27 rostered hours weekly, including weekends and public holidays.
• Solid communication skills across diverse audiences, including international visitors.
• Basic understanding of Te Reo Māori and Tikanga Māori, or a willingness to grow in this area.

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes. 

This is a seven month fixed term opportunity over the upcoming busy summer season. You will work 27 hours a week over rostered shifts that will include weekends and public holidays. These opportunities are based at the National Aquarium of New Zealand on Napier’s Marine Parade.

Remuneration for these roles will be between $27-$32 per hour, depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Part of our success is shaped by our ability to foster strong, enduring relationships between NCC, Mana Whenua, and Iwi. Our Māori Partnerships team - Te Waka Rangapū – enhance our cultural capability and awareness through education, training, and resources to strengthen cultural competencies.

Before joining our team, please be aware that you will be required to undergo pre-employment checks, including drug testing for a safe workplace. Some roles may also require health screening.

As part of holding a role with Napier City Council, you may be called on to assist in Civil Defence emergencies—an opportunity to support our community when it matters most.

Please visit Napier City Council Careers website to see full job description

Job Description – Visitor Experience Team Member