Are you a people person who thrives in a fast-paced environment? Do you enjoy creating positive experiences for customers while keeping things running smoothly behind the scenes? We’re looking for a Casual Customer Service Team Member who can provide outstanding service at both Napier Aquatic Centre and Bay Skate, supporting each facility as needed.

This is a dynamic, varied role that allows you to gain experience in two exciting community spaces while using the same streamlined point-of-sale system across both locations. If you love engaging with people and enjoy an active workplace, this is a fantastic opportunity to be part of two unique teams!

Te Āheinga - The Opportunity

• Welcome visitors, handle enquiries, and provide expert knowledge about pool and skate facilities.
• Process payments, bookings, and retail sales with accuracy and efficiency using the same point-of-sale system across both sites
• Engage with customers, ensuring an inclusive, welcoming, and safe environment
• Maintain cleanliness and presentation
• Assist with basic equipment maintenance and operational tasks as required

He kōrero mōhou - About You

• Experience in a customer service role
• Strong communication and problem-solving skills
• Confidence handling transactions and managing bookings
• Enthusiasm for creating enjoyable experiences for visitors of all ages
• Availability to work weekends, public holidays, and school holidays

Ngā painga mōhou - What we Offer

• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Employee Assistance Program (OCP)
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a casual opportunity, working on an as-needed basis and flexibly across both sites. We’ll give you the opportunity to jump in and fill gaps in rosters giving you the chance to work around your schedule and gain experience in two dynamic environments —no two days are ever the same!

We are offering $26-$29 per hour depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Part of our success is shaped by our ability to foster strong, enduring relationships between NCC, Mana Whenua, and Iwi. Our Māori Partnerships team - Te Waka Rangapū – enhance our cultural capability and awareness through education, training, and resources to strengthen cultural competencies.

Before joining our team, please be aware that you will be required to undergo pre-employment checks, including drug testing for a safe workplace. Some roles may also require health screening.

As part of holding a role with Napier City Council, you may be called on to assist in Civil Defence emergencies—an opportunity to support our community when it matters most.

Please visit Napier City Council Careers website to see full job description

There is a job description for each role at each site: 

Bayskate

Napier Aquatic Centre