Are you passionate about creating unforgettable visitor experiences? We’re looking for a vibrant, friendly team player to join our Visitor Services crew at the National Aquarium of New Zealand.

This is a dynamic, rotating role covering Admissions, Café, and Retail — no two days are the same! You'll bring your top-notch people skills, attention to detail, and commitment to delivering exceptional service. In return, you'll work with a supportive team that values fairness, fun, and growth.

Sound like you? Dive in — we’d love to hear from you.

Te Āheinga - The Opportunity

• Engage with visitors at front-of-house, sharing local knowledge, answering queries, and promoting aquarium experiences and memberships.
• Support our café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales.
• Help bring events to life, from responding to party bookings to assisting with set-up, service, and pack-down for functions and celebrations.

He kōrero mōhou - About You

• Confident communicator with a passion for delivering top-notch customer service across front-of-house, food service, and retail.
• 1–2 years of experience in a customer service role.
• Solid computer skills and attention to detail.

Ngā painga mōhou - What we Offer

• Discounted Health Insurance Work Scheme + Eye tests subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program - OCP
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is fixed term opportunity for one year. You’ll work 33 hours per week across 4 days as rostered (over 7 days an including public holidays). You will be based at the National Aquarium of New Zealand on Napier’s Marine Parade. $50,000-$58,000 per annum, depending on experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Part of our success is shaped by our ability to foster strong, enduring relationships between NCC, Mana Whenua, and Iwi. Our Māori Partnerships team - Te Waka Rangapū – enhance our cultural capability and awareness through education, training, and resources to strengthen cultural competencies.

Before joining our team, please be aware that you will be required to undergo pre-employment checks, including drug testing for a safe workplace. Some roles may also require health screening.

As part of holding a role with Napier City Council, you may be called on to assist in Civil Defence emergencies—an opportunity to support our community when it matters most.

Please visit Napier City Council Careers website to see full job description

Job Description – Visitor Services Team Member