Be the friendly face of Napier’s iconic Kennedy Park Resort and help make every guest feel welcome. In this role, you’ll manage reception, bookings, and reservations, delivering exceptional customer service in person, online, and by phone. You’ll also provide support across other areas of the resort, including housekeeping, front-of-house operations, and events, ensuring everything runs smoothly and guests enjoy a seamless experience.

This is a hands-on role where your organisation, attention to detail, and positive attitude will make a real difference. You’ll work as part of a collaborative team, taking ownership of your responsibilities while contributing to a welcoming, professional environment that reflects the values of Napier City Council. Flexible rostered hours, including evenings, weekends, public holidays, and overnight shifts, mean no two days are the same – and every day offers the chance to create memorable experiences for our guests.

Te Āheinga - The Opportunity

• Deliver exceptional reception and customer service in person, online, and by phone, ensuring every guest experience is seamless.

• Manage bookings and group reservations, accurately recording details and following up to maximise occupancy.

• Support general administration, correspondence, and back-of-house operations to maintain smooth resort functions.

• Assist other Kennedy Park Resort departments as required, including housekeeping, front of house, and event support.

He kōrero mōhou - About You

• A friendly, professional communicator who thrives on helping guests feel welcome.

• Highly organised, detail-oriented, and able to juggle multiple tasks with accuracy.

• Flexible team player who can work evenings, weekends, public holidays, and overnight shifts on a roster.

• Confident using computers and booking/reservation systems, with strong numeracy skills.

• Proactive, reliable, and committed to delivering outstanding customer service.

• Previous hospitality or tourism industry experience is not essential but highly desirable, along with experience with booking systems.

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years' service

• Discounted Health Insurance Work Scheme + Eye Test Subsidy

• Retailer Discounts + Study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a permanent, full-time opportunity working 40 hours per week on a rotating rostered basis. Please be prepared to work weekends, public holidays and some evenings. You will be based at Kennedy Park Resort in Napier.

The annual salary package for this role is between $55,907- $ 65,773 (including KiwiSaver), with the final offer depending on your skills and experience. This equates to $26.88-$31.62 per hour (including KiwiSaver).

Applications for this role close on 3 February 2026, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person. Please do not delay in making your application.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening & drug testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Receptionist