The National Aquarium of New Zealand is looking for a motivated and people-focused Visitor Services Supervisor to join our team on a one-year fixed-term basis. Overseeing reception, admissions, retail, café, and event operations, you’ll play a key role in ensuring every guest enjoys an exceptional visit — from the moment they arrive to the moment they leave.

You’ll be a hands-on leader who thrives in a busy, visitor-facing environment. Whether it’s mentoring staff, managing retail performance, or ensuring smooth day-to-day operations, you’ll create an atmosphere of excellence, teamwork, and care. This is a rewarding opportunity to contribute to a much-loved community attraction while developing your leadership experience in a dynamic, customer-focused setting.

Te Āheinga - The Opportunity

• Lead and support a talented Visitor Services team across reception, admissions, retail, café, and events.
• Ensure consistently high standards of customer service, presentation, and safety.
• Manage retail operations including stock control, merchandising, and sales performance.
• Supervise events and venue hire to deliver seamless guest experiences.
• Drive continuous improvement in processes, procedures, and visitor engagement.
• Support staff development through coaching, mentoring, and performance feedback.
• Contribute to operational planning and help achieve revenue and visitation goals.

He kōrero mōhou - About You

• Experience in front-of-house operations, ideally in tourism, hospitality, or visitor attractions.
• At least one year of supervisory or team leadership experience.
• A strong customer service ethos and the ability to lead by example.
• Excellent communication, organisation, and problem-solving skills.
• The ability to stay calm and solution-focused in a dynamic environment.
• A collaborative mindset, fostering teamwork and accountability.
• Confidence in managing systems and reporting (Microsoft Office proficiency essential).

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a one year fixed term opportunity working 35 hours per week over a 7 day operation (alternative weekend work essential). You will be based at the National Aquarium of New Zealand on Napier’s iconic Marine Parade.

The annual salary package for this role for 35 hours per week is between $64,100-$75,400 (including KiwiSaver), with the final offer depending on your skills and experience.

Applications for this role close on 5 November 2025, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person. Please do not delay in making your application.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including drug testing, with some roles requiring health screening). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Supervisor - Retail & Admissions