The Customer Service Ticketing role is based at the Municipal Theatre, right at the heart of Hawke’s Bay’s live entertainment scene. This is where energy builds before the curtain rises, where excitement starts at the ticket counter, and where great experiences begin long before the show does.

You’ll play a key role in shaping how people experience our venues and events creating welcoming, seamless moments that set the tone for everything that follows. Whether it’s a packed theatre performance, a community event, or a major Hawke’s Bay attraction, you’ll be part of bringing those moments to life.

This is a fast-moving, people-focused environment where no two days feel the same. You’ll be surrounded by events, creativity, and connection helping ensure every visitor feels informed, supported, and excited to be here.

Te Āheinga - The Opportunity

• Deliver exceptional customer service across ticketing, front-of-house, and event interactions

• Coordinate ticket sales and manage ticketing systems and processes across Council venues and events

• Maintain accurate records, financial transactions, and cash handling procedures with a strong attention to detail

• Support the smooth delivery of Hawke’s Bay events and performances in a fast-paced environment

• Work collaboratively with internal teams, event organisers, and external ticketing providers

• Ensure compliance with Council policies, procedures, and relevant legislative requirements

He kōrero mōhou - About You

• Experience in customer service, retail, hospitality, or a call centre environment

• Confident using systems such as Microsoft Outlook and Word, with strong attention to accuracy

• Naturally customer-focused, with excellent communication and interpersonal skills

• Comfortable managing competing priorities while maintaining a calm, solutions-focused approach

• Strong sense of ownership, reliability, and pride in delivering quality service outcomes

• A collaborative team player who contributes positively in a busy, public-facing environment

Ngā painga mōhou - What we Offer

• 5 weeks' annual leave after 2 years service

• Discounted health insurance work scheme + Eye test subsidy

• Retailer discounts + study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a part time role of 10 hours per week, Tuesday & Wednesday (11am – 4.30pm) with the flexibility of some weekend and evening work where required. The hourly range is $24.44 - $28.75 dependent on experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Customer Service Ticketing