Love working with people and being at the heart of a busy community space? Join Napier City Council’s Library team as a Customer Service Librarian, where you’ll be the friendly face welcoming customers, helping them find what they need, and connecting them with the full range of library services, resources, and programmes.

This fixed-term, part-time role is perfect for someone who thrives in a fast-paced, people-focused environment. You’ll support day-to-day library operations, assist with events and activities, and work closely with a supportive team across our Napier and Taradale Libraries. If you’re organised, proactive, and passionate about great customer service, we’d love to hear from you.

Te Āheinga - The Opportunity

• Be a welcoming, front-line presence, providing great customer service to library users across Napier and Taradale.

• Support day-to-day library operations, including maintaining collections, assisting with technology, and opening and closing the library.

• Help deliver and promote library events, programmes, and services that connect with the community.

• Work collaboratively with a supportive team in a fast-paced, people-focused environment.

He kōrero mōhou - About You

• Friendly, approachable, and genuinely enjoys helping people from all walks of life.

• Brings solid customer service experience and confidence using computers, systems, and technology.

• Well organised, reliable, and able to manage priorities in a busy front-line environment.

• A positive team contributor with an interest in libraries, learning, and community spaces.

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service

• Discounted Health Insurance Work Scheme + Eye Test Subsidy

• Retailer Discounts + Study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a one year fixed-term opportunity working part time hours (26 hours per week over 5 days).  The specific days and hours are as follows (these hours include unpaid lunch breaks):

• Tuesday: 10:00–3:30 = 5.5 hours

• Wednesday: 10:00–3:30 = 5.5 hours

• Thursday: 11:45–5:15 = 5.5 hours

• Friday: 11:45–5:15 = 5.5 hours

• Saturday: 10:00–4:30 = 6.5 hours

You will be based across both Napier and Taradale Libraries as required and rostered.

The annual salary package for this role, pro-rated for 26 hours per week is $36,300 - $42,700 (including KiwiSaver), with the final offer depending on your skills and experience. This equates to $26.10 -  $30.70 per hour (inc KiwiSaver).

Applications for this role close on 5 February 2026, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person. Please do not delay in making your application.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening & drug testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Customer Service Librarian