Join MTG Hawke’s Bay as a Customer Service Assistant and be at the heart of every visitor’s experience. This role combines front-of-house service, retail, tours, events, and volunteer support, ensuring our museum runs smoothly and every visitor leaves inspired. You’ll engage with the community, share our stories, and contribute to a welcoming, fun, and inclusive environment while supporting MTG’s wider programmes and initiatives.

Te Āheinga - The Opportunity

• Deliver welcoming, efficient, and knowledgeable front-of-house service for all visitors, tours, and events.

• Support retail, admissions, volunteer coordination, and public programmes, ensuring high standards and smooth operations.

• Engage with visitors, schools, and community groups, sharing information about MTG, exhibitions, and Hawke’s Bay attractions.

• Contribute to a positive, collaborative team environment and continuous improvement of systems, processes, and experiences.

• Play a key role in supporting MTG’s Friends programme, volunteer activities, and community engagement initiatives.

He kōrero mōhou - About You

• Experienced in delivering consistently high-quality customer service in a public-facing role.

• Strong communicator with effective interpersonal skills and a calm, solutions-focused approach.

• Highly organised, with excellent time management and the ability to work autonomously while staying connected to the team.

• Flexible, collaborative, and committed to contributing to a fun, positive, and inclusive working environment.

• Confident with Microsoft Office, digital systems, cash handling, and adapting processes to improve efficiency.

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service

• Discounted Health Insurance Work Scheme + Eye Test Subsidy

• Retailer Discounts + Study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a permanent, full time opportunity working 40 hours per week, Tuesday-Saturday. You will be based at MTG on Napier’s Marine Parade.

The annual salary package for this role is between $52,300- $61,500 (including KiwiSaver), with the final offer depending on your skills and experience.

Applications for this role close on 23 January 2026, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person. Please do not delay in making your application.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening & drug testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Customer Service Assistant