Napier City Council is seeking a detail-oriented and proactive Regulatory Administrator to support our Regulatory Delivery team. In this role, you will provide high-quality administrative support across key council regulatory functions, including LIMs, environmental health, alcohol licensing, resource consents, parking, and compliance. You will maintain accurate records, coordinate information requests, support compliance processes, and help streamline systems to ensure efficiency and adherence to council policies and legislation.

This role is ideal for someone who thrives in a collaborative environment, enjoys problem-solving, and is committed to delivering excellent service to colleagues and the community. You will work closely with internal teams and external stakeholders, contribute to process improvements, and support the council’s broader strategic goals.

Te Āheinga - The Opportunity

• Provide key administrative support to ensure smooth regulatory operations.
• Coordinate information requests, complaints, and compliance processes.
• Improve processes and systems to enhance efficiency and customer experience.
• Engage with the public to educate and promote compliance with regulatory requirements.

He kōrero mōhou - About You

• NCEA Level 3 or equivalent qualification.
• Minimum 3 years’ experience in an administrative role, ideally in a regulatory environment.
• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Excellent customer service skills and clear communication across all levels.
• Positive, flexible, and collaborative approach; able to take ownership and work independently.
• Motivated, adaptable, and committed to continuous learning and process improvement.

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a permanent, full time opportunity working 40 hours per week, Monday-Friday. You will be based in Napier’s CBD.

The annual salary package for this role is between $59,700 and $70,321 (including KiwiSaver) depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including drug testing, with some roles requiring health screening). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Regulatory Administrator