We're on the lookout for an experienced, customer-focused leader to guide the day-to-day operations of Faraday’s Customer Services team. In this full-time, hands-on role, you’ll lead by example—coaching our fantastic casual staff and volunteers, delivering memorable visitor experiences, and ensuring the smooth running of public programmes, events, retail, and education groups.

To thrive in this role, you will need a genuine love for museums and a passion for sharing that enthusiasm with others. You'll play a key part in maintaining our high standards, identifying opportunities to grow the museum, driving commercial opportunities, and upholding a warm, welcoming environment that reflects the spirit of Faraday.

If you're passionate about people, proactive service, and bringing museums to life, we’d love to hear from you.

Te Āheinga - The Opportunity

• Lead and roster the front-of-house team and volunteers
• Deliver great customer service and visitor experiences
• Oversee daily museum operations, education and events
• Managing our retail sector.
• Ensure public spaces are clean, welcoming, and well presented

He kōrero mōhou - About You

• Experienced in leading customer service or hospitality teams
• Friendly, well organised, and great under pressure
• Confident with rosters, systems, and problem-solving
• Willing to occasionally work weekends, evenings, and public holidays

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is an 18-month fixed-term, full-time role working 40 hours per week at the Faraday Museum of Technology in Napier. While the role is primarily Monday to Friday, flexibility is essential as occasional evening or weekend work may be required to support events and coordinate with our valued volunteer team.

Salary range of $70,000-$82,000 dependent on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Part of our success is shaped by our ability to foster strong, enduring relationships between NCC, Mana Whenua, and Iwi. Our Māori Partnerships team - Te Waka Rangapū – enhance our cultural capability and awareness through education, training, and resources to strengthen cultural competencies.

Before joining our team, please be aware that you will be required to undergo pre-employment checks, including drug testing for a safe workplace. Some roles may also require health screening.

As part of holding a role with Napier City Council, you may be called on to assist in Civil Defence emergencies—an opportunity to support our community when it matters most.

Please visit Napier City Council Careers website to see full job description

Job Description – Team Lead Customer Service