Napier City Council is on an exciting journey to deliver services that are faster, easier, smarter, and simpler for our community.

Our Business Performance & Data team plays a key role in this – enabling informed decision-making and strong organisational performance through integrated financial, data, and information management capability. We’re at the forefront of transforming how Finance, Data and Digital delivers services internally so our teams can better serve Napier’s citizens.

This is your opportunity to lead that transformation in how work gets done.

Te Āheinga - The Opportunity

As our Workflow Improvement Lead, you will lead a high-impact transformation workstream focused on improving how work flows across the organisation.

You’ll design and deliver better workflows, remove friction, and build capability across NCC so teams can work more effectively and deliver better outcomes for the community.

This is a two year fixed term role that will:

• Lead a cross-organisational workstream that improves how services and processes are delivered

• Identify, prioritise, and deliver impactful improvement initiatives

• Analyse current-state processes to identify inefficiencies, friction points, and opportunities

• Co-design smarter, more effective workflows with teams across the organisation

• Establish and lead a centre of excellence for workflow improvement

• Build organisational capability in continuous improvement, process design, and problem-solving

• Work closely with leaders, managers, and frontline teams to understand challenges and co-create solutions

• Drive adoption and embed new ways of working

• Implement workflow tracking, transparency, and reporting to support better management and decision-making

He kōrero mōhou - About You

We’re looking for someone who combines strategic thinking with practical delivery:

• Experience leading process improvement, transformation, or operational excellence initiatives

• Strong understanding of continuous improvement methodologies (e.g. Lean, process mapping, problem-solving)

• Proven ability to identify the right problems and deliver tangible outcomes

• Excellent stakeholder engagement and influence skills

• Experience building capability and embedding sustainable change across an organisation

• A collaborative, pragmatic approach with a focus on delivering real-world impact

Ngā painga mōhou - What we Offer

• Retailer discounts

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a fixed term, full time opportunity working 40 hours per week, Monday-Friday. You will be based in Napier’s CBD.

The annual salary package for this role is between $112,912 - $132,837 (including KiwiSaver) depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Workflow Improvement Lead