Reporting to the Operations Strategy & Delivery Manager, the Assets & Services Delivery Lead is responsible for running the operational backbone that keeps Council’s frontline services moving. This is a hands‑on leadership role focused on safe, reliable delivery, strong performance and getting value from people, plant and assets.

You will lead a diverse group of enabling and maintenance services—including city cleaning, mechanical and building maintenance, logistics, procurement and warehouse functions—to ensure Council’s assets, facilities, plant and equipment are well maintained and available when needed.

A key part of the role is embedding commercial operating practices at the delivery level. You’ll strengthen job costing, productivity, planning and cost control, and drive performance across teams—without compromising safety, quality or service outcomes. This is about making work visible, measurable and well managed.

You’ll balance day‑to‑day delivery with improving how work gets done, bringing consistency, structure and accountability to busy operational environments that don’t stop.

Te Āheinga - The Opportunity

• Lead a range of frontline and enabling services that support Council’s assets and operational teams

• Ensure services are delivered safely, reliably and to agreed standards, meeting SLAs and expectations

• Bring structure to planning, prioritisation and scheduling across multiple service areas

• Embed commercial discipline, including job costing accuracy, productivity and value for money

• Support leaders and teams to understand the cost, impact and performance of their work

• Provide practical technical leadership and assurance across asset‑based and maintenance functions

• Improve systems, processes and ways of working to lift efficiency and consistency

• Align people, plant, equipment and materials to maintain service continuity

• Build strong working relationships with asset owners, internal stakeholders and service partners

• Lead, develop and hold a capable leadership group accountable for delivery and performance

He kōrero mōhou - About You

You are a practical operational leader who understands how frontline and asset‑based services run day to day. You are comfortable close to the detail, but confident leading through others to get consistent results.

You bring:

• Experience leading maintenance, asset‑based or operational service teams across multiple disciplines

• Strong commercial awareness, including job costing, budgeting or managing to service and performance targets

• The ability to bring clarity and order to busy, complex delivery environments

• Confidence balancing competing priorities while keeping safety, quality and service outcomes front of mind

• A steady, solutions‑focused leadership style that keeps teams moving through challenges

• The ability to work comfortably with technical detail while maintaining a broader operational view

• Clear, straightforward communication with supervisors, frontline teams and stakeholders

• A continuous improvement mindset with a focus on practical, sustainable change

• A commitment to building capability, ownership and pride in delivery

If you enjoy keeping essential services running well—and improving how they operate—this role offers a chance to make a visible difference to how Napier works, every single day.

Ngā painga mōhou - What we Offer

• 5 weeks' annual leave after 2 years service

• Discounted health insurance work scheme + Eye test subsidy

• Retailer discounts + study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a permanent, full time opportunity working 40 hours per week, Monday-Friday. You will be based in Napier.

The annual salary package for this role is $98,696 - $116,113 (including KiwiSaver), with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Assets & Services Delivery Lead