Animal Control plays an important role in keeping our community safe while promoting responsible pet ownership. As Animal Control Administrator, you’ll be the first point of contact for enquiries and complaints, providing accurate advice and supporting regulatory processes that ensure compliance with relevant legislation.

Reporting to the Team Leader Animal Control, you’ll manage dog registration processes, maintain key systems including the National Dog Database and Council’s customer relationship management system, and support regulatory administration activities across the team. From coordinating hearings and appointments to assisting with shelter reception and financial reconciliations, your work will help ensure services run smoothly, professionally and with a strong customer focus.

Te Āheinga - The Opportunity

• Act as the first point of contact for Animal Control enquiries and complaints

• Manage dog registration processes, notices, penalties and database administration

• Maintain accurate records across National Dog Database and MagiQ Enterprise systems

• Coordinate hearings, appointments and correspondence relating to infringements and classifications

• Provide face-to-face customer service at the animal shelter and support community education initiatives

He kōrero mōhou - About You

• 3–5 years’ administration experience, ideally in a regulatory or compliance environment

• Confident using Microsoft Office and able to quickly learn new systems and processes

• Highly organised with strong attention to detail and accuracy, particularly in financial and database work

• A clear communicator who delivers excellent customer service across diverse situations

• An interest in animal welfare and the ability to understand and apply relevant legislation

• Prior experience in animal control and/or local government administration is desirable but not essential.

Ngā painga mōhou - What we Offer

• 5 weeks' annual leave after 2 years service

• Discounted Health Insurance Work Scheme + Eye Test Subsidy

• Retailer Discounts + Study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a permanent, full time opportunity working 40 hours per week, Monday-Friday. You will be based out of Napier City Council’s operational depot in Onekawa.

The annual salary package for this role is between $59,700-$70,300 (including KiwiSaver), with the final offer depending on your skills and experience.

Applications for this role close on 13 March 2026, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person. Please do not delay in making your application.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening & drug testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Animal Control Administrator