As a Front of House Usher at the Napier Municipal Theatre, you’ll be one of the first people our patrons meet welcoming them in, helping them find their seats, and making sure they feel comfortable throughout the event. You’ll play a key part in creating a friendly, well-run environment so people can simply relax and enjoy the show.

Working alongside the Front of House team, you’ll support events from start to finish helping with seating, managing the flow of guests, and responding to any questions or issues that come up. You’ll also need to be ready to step in when things don’t go to plan, helping keep both patrons and your team safe. It’s a great way to gain hands-on experience in live events while being part of a supportive team.

Te Āheinga - The Opportunity

• Be part of a passionate team delivering high-quality theatre and live event experiences

• Gain hands-on experience supporting event operations from pre-show through to close

• Work in a dynamic, fast-paced environment where no two events are the same

• Build your confidence in customer service, communication, and public engagement

• Enjoy flexible, casual shifts that fit around your lifestyle and availability

He kōrero mōhou - About You

• A friendly, approachable manner with a genuine enjoyment of helping people

• Demonstrated customer service experience, ideally in hospitality, events, or a public-facing role

• Ability to stay calm under pressure and respond confidently to changing situations

• Reliable, adaptable, and open to learning new skills and procedures

• An interest in theatre, live events, or the performing arts

This is a casual role, offering flexibility to work on an as-required basis to suit both you and the team.

The hourly rate for this role is between $24.45-$28.75 (including KiwiSaver), with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including drug testing, with some roles requiring health screening). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Front of House Usher (Casual)