Join Napier City Council as a Customer Services Officer in this one-year fixed-term opportunity, and play a key role in providing friendly, professional, and efficient service to our community. In this role, you’ll be the first point of contact for residents, ratepayers, and visitors — handling enquiries, applications, bookings, payments, and complaints with accuracy and care. You’ll guide customers through Council processes, connect them to the right resources, and help solve problems to ensure successful outcomes.

If you enjoy helping people, have a proactive, solution-focused approach, and want to make a real difference in your community, this could be the perfect role for you.

Te Āheinga - The Opportunity

• Deliver friendly, professional, and efficient frontline service to all customers.
• Process applications, registrations, bookings, and payments accurately and promptly.
• Manage service requests and maintain knowledge resources to ensure quality outcomes.
• Provide information and guidance, helping customers navigate Council services and connect with the right people.
• Contribute to the ongoing improvement of Council processes and service delivery.

He kōrero mōhou - About You

• Strong customer service experience, with the ability to handle challenging situations professionally.
• Excellent communication and interpersonal skills, with a friendly and approachable manner.
• Proficiency in Microsoft Office and general computer, system administration, and data entry skills.
• Ability to multitask, work under pressure, and prioritise effectively while maintaining accuracy.
• A proactive, reliable, and solution-focused approach, with enthusiasm for helping people and improving services.

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a one year fixed term, full time opportunity working 40 hours per week, Monday-Friday. You will be based in our Customer Service Centre on Hastings St in Napier.

The annual salary package for this role is $59,700-$70,300 (including KiwiSaver), with the final offer depending on your skills and experience.

Applications for this role close on Monday 29 September 2025, but we will be interviewing applications as we receive them and may close the role when we have found the right person. Please do not wait to apply. 

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including drug testing, with some roles requiring health screening). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Customer Services Officer