National Aquarium of New Zealand is seeking an enthusiastic individual to join our vibrant team as a Visitor Services Team Member on a Fixed Term, part-time basis (33 hours over 4 days). If you're ready to dive into an exciting role surrounded by fascinating aquatic creatures, this opportunity is perfect for you!

Te Āheinga - The Opportunity

As a Visitor Services Team Member, you will play a crucial role in creating memorable experiences for our guests across our reception, retail, café and food service spaces. You will be confident in dealing with people face to face, listening to visitor’s needs and delivering a consistently high level of service at all times.

He kōrero mōhou - About You

• Excellent customer service skills
• Food service and retail experience
• Ability to work evening, weekend and public holidays in accordance with a pre-agreed roster system
• Detail oriented and able to adapt to changing priorities and/or requirements

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years' service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This opportunity is for a 12-month fixed-term basis. You will be working 33 hours a week across 7 days. Please note that availability to work on public holidays and weekends is required on a rostered basis.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Part of our success is shaped by our ability to foster strong, enduring relationships between NCC, Mana Whenua, and Iwi. Our Māori Partnerships team - Te Waka Rangapū – enhance our cultural capability and awareness through education, training, and resources to strengthen cultural competencies.

Before joining our team, please be aware that you will be required to undergo pre-employment checks, including drug testing for a safe workplace. Some roles may also require health screening.

As part of holding a role with Napier City Council, you may be called on to assist in Civil Defence emergencies—an opportunity to support our community when it matters most.

Please visit Napier City Council Careers website to see full job description

Job Description - Visitor Services Team Member

Hourly Rate from - $26.16