Are you passionate about creating safer, more connected communities? As a Napier Assist Officer/ Āwhina Tāngata, you'll be at the forefront of enhancing public safety and preventing anti-social behaviour in our vibrant city. Through active patrolling and vigilant CCTV monitoring, you'll play a crucial role in deterring incidents and ensuring a secure environment for all.

Beyond security, you'll act as a friendly face of Napier, fostering positive interactions with businesses, residents, and visitors alike. Your role will involve proactive engagement, helping to create a welcoming atmosphere and providing support where needed. Whether it's de-escalating situations or minimising nuisance behaviours, your presence will make a tangible difference in maintaining Napier's reputation as a safe and enjoyable place to live and visit.

Collaboration is key in our work. You'll work closely with the Police and other support agencies, ensuring a coordinated approach to city safety and livability.

Your key responsibilities will include:

• Complete incident reports and maintain accurate records, including notes, photos, and observations.
• Report graffiti or required repairs to council assets and services.
• Engage with the public, businesses, and users of commercial and public spaces.
• Monitor and operate surveillance cameras following best practices and procedures.
• Identify public safety incidents and coordinate appropriate responses.
• Handle enquiries about Napier Assist and CCTV footage requests.
• Adhere to privacy, CCTV policies, and security protocols.
• Promote community safety, manaakitanga, and āwhina.
• Act professionally with empathy and respect, assessing needs appropriately.
• Apply council bylaws and policies using a positive, graduated response approach.
• Gather and record evidence ethically and provide formal court statements when required.
• Maintain professional communication and assist council staff and agencies as needed.

To be successful in this role you will have:

• Minimum NCEA Level 3 or equivalent (tertiary qualification preferred).
• At least 5 years’ experience in community, social services, or a related sector.
• Strong interpersonal and communication skills, with the ability to engage with diverse groups.
• Conflict management experience and ability to remain calm under pressure.
• Sound judgment, decision-making, and problem-solving skills.
• Competence in Microsoft Office and general computer use, including mobile devices.
• Ability to handle confidential information with discretion.
• Strong written skills for reporting and data entry.
• Ability to work independently and as part of a team.
• Availability for shift work, including 24/7 roster coverage.

This is a full-time opportunity which will require you to be available weekends & public holidays (on a roster basis across any day from Monday to Sunday) We will be interviewing applications as we receive them and may close the role when we have found the right person.

About Us

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?

We're not just any employer – we're an equal opportunity employer. We celebrate diversity and warmly welcome applications from candidates of all backgrounds. Our commitment to inclusivity extends to our recruitment process, where we strive to break down barriers and create an environment where every employee can flourish and bring their best. If you require any accommodations or adjustments to ensure a smooth application or interview process, please let us know. Our dedicated People & Capabilities department is here to make reasonable adjustments, ensuring a fair and accessible recruitment experience for all.

Before joining our team, our preferred candidates will undergo thorough pre-employment screening. Rest assured, this includes drug testing to ensure a safe and healthy workplace. Some roles may also require health screening.

At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.

Don't miss out on the chance to be a part of our exciting team at Napier City Council. Apply today and discover a rewarding career where your skills and contributions are valued.

Please visit Napier City Council Careers website to see full job description

Job Description - Napier Assist Officer/ Āwhina Tāngata