Customer Service Officer
Are you customer service focused, delivering and committed to delivering quality services to the community? Come join our team today.
Napier City Council is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a vital point of contact for our diverse community, you will play a key role in providing excellent customer service and ensuring the smooth operation of council services.
Our Customer Services Team are the heart of our Council, working with our community every day to connect our services to those who need them. They love what they do and enjoy being part of a close-knit team, working together to go the ‘extra mile’ for our customers.
Many of our staff have grown their careers here; been noticed, and moved on to other exciting roles within Council.
If you enjoy helping people, want to contribute to our local community and kick-start your career in local government, apply now!
You will need:
- Confidence in dealing with people face to face and through technology, listening to customer needs, and providing clear and accurate guidance across all areas of council business.
- Demonstrative decision-making skills, keyboard proficiency and strong Microsoft Office Skills
- Exceptional customer service focus, great conflict resolution skills and high quality oral communication skills
- The ability to work well within a team and the ability to maintain the utmost confidentiality in work related matters are essential attributes.
- Able to maintain a high level of accuracy and attention to detail
This is a full time, Monday to Friday role (40 hours per week). We will be interviewing applications as we receive them and may close the role when we have found the right person.
About Us
Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?
We're not just any employer – we're an equal opportunity employer. We celebrate diversity and warmly welcome applications from candidates of all backgrounds. Our commitment to inclusivity extends to our recruitment process, where we strive to break down barriers and create an environment where every employee can flourish and bring their best. If you require any accommodations or adjustments to ensure a smooth application or interview process, please let us know. Our dedicated People & Capabilities department is here to make reasonable adjustments, ensuring a fair and accessible recruitment experience for all.
Before joining our team, our preferred candidates will undergo thorough pre-employment screening. Rest assured, this includes drug testing to ensure a safe and healthy workplace. Some roles may also require health screening.
At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.
Don't miss out on the chance to be a part of our exciting team at Napier City Council. Apply today and discover a rewarding career where your skills and contributions are valued.
Please visit Napier City Council Careers website to see full job description
- Department
- City Strategy
- Locations
- Dunvegan House
- Employment Type
- Permanent
- Hours
- Full Time
Customer Service Officer
Are you customer service focused, delivering and committed to delivering quality services to the community? Come join our team today.
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