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This page outlines the vacancy and the key skills and responsibilities for the role.

Customer Engagement Specialists

Napier, New Zealand

Reference: 6343610

Calling all Customer Engagement super stars! Are you passionate about swimming, health, fitness, and customer service? Ocean Spa are looking for visitor focused all-rounders to join our team on a permanent, part time basis. Take the plunge and apply today!

As a member of this newly established front-of-house team, you'll provide a welcoming experience to all visitors across admission for our pools, fitness suite and retail. Enthusiasm and confidence are a must - we are looking for people who can confidently provide high quality and welcoming frontline service to all our customers.

You will have excellent verbal communication skills, including great telephone skills, and be a co-operative team player with flexibility and willingness to go the extra mile.

You will be able to think on your feet and use initiative to find solutions for our customers, have a real passion for tourism industry; making a difference in our community and providing outstanding service to every person that enter our facility.

Some of the benefits we offer Ocean Spa staff include retail & cafe discounts, pool and gym access, subsidised medical insurance, and 5 week's annual leave after 2 years' service.

We will be interviewing suitable candidates as applications are received and may close this advertisement when we have found the right person.

About Us

Napier City Council is one of Napier's biggest and most desirable employers - we value excellence, integrity, sustainability and outstanding customer and community service. Some of the benefits we offer include retail discounts, subsidised medical insurance, and 5 week's annual leave after 2 years' service.

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Applicants must have existing rights to work in New Zealand. Our preferred candidates will be required to undergo pre-employment screening which includes drug testing and, for some roles, health screening.