Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Customer Service Officer

Napier, New Zealand

Reference: 6342770

Permanent, 40 hrs per week Mon-Fri

Napier City Council is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a vital point of contact for our diverse community, you will play a key role in providing excellent customer service and ensuring the smooth operation of council services.

Our Customer Services Team are the heart of our Council, working with our community every day to connect our services to those who need them. They love what they do and enjoy being part of a close-knit team, working together to go the ‘extra mile' for our customers.

Many of our staff have grown their careers here; been noticed, and moved on to other exciting roles within Council.

If you enjoy helping people, want to contribute to our local community and kick-start your career in local government, apply now!

You will need:

  • Confidence in dealing with people face to face and through technology, listening to customer needs, and providing clear and accurate guidance across all areas of council business.
  • Demonstrative decision-making skills, keyboard proficiency and strong Microsoft Office Skills
  • Exceptional customer service focus, great conflict resolution skills and high quality oral communication skills
  • The ability to work well within a team and the ability to maintain the utmost confidentiality in work related matters are essential attributes.
  • Able to maintain a high level of accuracy and attention to detail

We will be interviewing applications as we receive them and may close the role when we have found the right person.

About Us

Napier City Council is one of Napier's biggest and most desirable employers - we value excellence, integrity, sustainability and outstanding customer and community service. Some of the benefits we offer include retail discounts, subsidised medical insurance, and 5 week's annual leave after 2 years' service.

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Applicants must have existing rights to work in New Zealand.

Our preferred candidates will be required to undergo pre-employment screening which includes drug testing and, for some roles, health screening.