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This page outlines the vacancy and the key skills and responsibilities for the role.

Customer Service Officer

Napier, New Zealand

Reference: 5465513

  • Permanent position working 40 hours per week (Monday to Friday)

Napier is a lively and dynamic city, offering an exceptional climate as well as plentiful opportunities for family, recreation and relaxation. Improved road and air links are helping to make Napier one of New Zealand's most popular, liveable and easily accessible cities.

Napier City Council is one of Napier's biggest and most desirable employers - we value excellence, integrity, sustainability and excellent customer and community service.

We are seeking a motivated and customer focused individual to join our friendly customer services team.

You will be at the heart of our customer service work, representing the council and providing excellent advice and support to all Council customers. You will be confident in dealing with people face to face and through technology, listening to customer needs, and providing clear and accurate guidance across all areas of council business.

It will require the coordinated delivery of high quality customer services processes and experiences for both internal and external customers, that complies with all prevailing policies, SOP's and relevant legislation.

To be considered for this role, you will need to demonstrate an understanding of and commitment to delivering high quality services to customers and have a high level of accuracy and attention to detail. An exceptional customer service focus, high quality oral communication skills, an ability to work well with a team and good conflict resolution skills are essential attributes. You will demonstrate a positive "can do" attitude, sound decision making skills, keyboard proficiency as well as strong Microsoft Office skills (including the ability to learn new systems quickly), and the ability to maintain the utmost confidentiality in work related matters.

This role will appeal to a customer focused individual who wants to develop their skills and contribute to the way customer service is delivered in a Council that has a strong team and performance culture.

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status although applicants must have existing rights to work in New Zealand. Napier City Council is responsible for Civil Defence emergencies and as such, all staff may be called upon to support the response.

Our preferred candidates will be required to undergo pre-employment screening which includes drug testing, and, for some roles, health screening.

If you are ready for this opportunity, then we encourage you to apply now. We will be interviewing suitable candidates as applications are received and may close this advertisement when we have found the right person.

Applications Close: 16 May 2021