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Team Leader Customer Services, MTG Hawke's Bay

Napier, New Zealand

Reference: 5457779

Permanent position working 40 hours per week Monday to Friday

MTG Hawke's Bay is at home in the heart of Napier forming the cultural centre of this stylish city for over 150 years. MTG Hawke's Bay is a place where people, objects and ideas meet.

We have an exciting opportunity for a Customer Service Team Leader to join our Visitor Engagement team. You will be instrumental in maintaining our excellent reputation on the front line whilst leading a team of 4 staff members and up to 10 casuals.

This is a busy role and requires someone with the ability to think on their feet and multi task, ensuring the customer is always at the forefront.

The right person will have experience in leading a successful team in a customer services environment together with hands on customer service experience. You will be in charge of the retail space, so you will need buying experience or at least the confidence to give it a go. Experience with coordinating events, both large and small would be helpful. You will also be required to help with Public Programming, both initiating and delivering programmes.

We would love to hear from you if you have:

  • Experience in providing leadership, clear direction and support to all staff in the customer services environment
  • A highly responsive and consistent approach to delivery of services
  • Team leadership experience, ensuring the ongoing development of a high performing and competent team
  • Experience in rostering and people management.
  • Event management or coordination
  • Proven stakeholder / relationship management skills

Napier is a lively and dynamic city, offering an exceptional climate as well as plentiful opportunities for family, recreation and relaxation. We are one of Napier's biggest and most desirable employers - we value excellence, integrity, sustainability and outstanding customer and community service.

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status although applicants must have existing rights to work in New Zealand.

Our preferred candidates may be required to undergo pre-employment screening which will include drug testing and, for some roles, health screening.


Applications Close: 25 May 2021